Using EagleNet online is the fastest and most preferred method to get information.

(If currently enrolled in high school and taking college credit classes, please contact your high school guidance counselor for answers to your questions.)

What is my “k” number?
You received your “k” number when you applied to Kirkwood and were accepted. It is a lower case letter “k” followed by seven numbers (for example k0000000).
Or go to and click on the link that says “k Number Information” and then click on “Forgot your “k” number” (on the right side). Enter your email address on file and your “k” number will be emailed to you within a few minutes.

How do I buy my books?
Come in to the Cedar Rapids or Iowa City Bookstore with your EagleCard, o
order online

How do I know if my financial aid has been approved?
Go online to Click on Log In (upper right corner) and log in and using your “k” number. Click on EagleNet for Students. Once you have logged in, you may view your award letter, view your award by year, or view your award by term (left side under Financial Aid). If no award appears, it is likely additional information is required. You may check to see what is still needed by clicking on the My Documents link on EagleNet. For an explanation of the codes listed on the My Documents page, click on the FA Documentation Help link.

When is my financial aid available to use in the Bookstore?
Financial aid is made available 2 weeks prior to the start of each semester. It can be used to purchase anything in the Bookstore.

When I will receive my financial aid check?
Refund checks are mailed approximately two weeks after classes begin. The checks are issued by Kirkwood Community College and mailed to the address on file. Be sure to keep it current! To check on a disbursement, log in to EagleNet and select My Bill by Term (left side under Financial Aid). Remember, if you have a hold on your account, your refund will not be issued until it is resolved.
*First time borrowers
 must wait 30 days from the start of the term. Disbursement of funds will be divided into two (2) payments. The first payment will be issued after 30 days of class and will be credited towards tuition first with the remaining funds going to the student. The remaining payment will be issued halfway through the loan period. (For example, if the loan period is for fall only it will be issued halfway through that term, or if the loan period if for fall and spring the remaining payment will be issued at the beginning of the spring term.) Again any tuition debt will be paid first with the remaining funds going to the student.

Do you accept credit card payments over the phone?
Unfortunately, we do not accept payment methods over the phone. We need a physical card in our store to swipe to authorize the payment.

Can I use a check to pay In-Store?
Absolutely! Please write the check out to the “Kirkwood Bookstore”.

What is the Bookstore’s return policy?
Return policies for textbooks and general merchandise can be found

What if I buy a textbook after the last return date and want to return it?
Unfortunately, we are unable to accept any textbook returns after the last day to return has passed.

When can I sell my books for book sellback?
Book sellback information can be found

If I rented a textbook from the Cedar Rapids Campus am I allowed to return it at the Iowa City Campus?
Yes! You can return textbooks and check-in rentals at either location regardless of where the original transaction took place.